Shipping Information

In order to maximise the returns on items you collect, please note the following guidelines:

• We will accept all laser toner cartridges, inkjet cartridges, mobile phones, drum units, fuser units and surplus/unused items as listed on our current published price list. The types of product and values can vary slightly on a month-to-month basis.
• There will be a charge for a failed collection (please see front of price list). This allows us to continue to provide a free delivery/collection service.
• We would like you to note the following cartridges in particular we are unable to accept:
  • All Lexmark and Xerox compatibles of Hewlett Packard and Canon cartridges.
  • Most printer fusers (except those listed), ribbons, Drums, photocopier bottles, transfer belts and bottles or tanks.
  • We do not pay for remanufactured cartridges containing aftermarket casing or new build cartridges.
• IMPORTANT, we cannot currently recycle toner bottles, photocopier bottles, tanks, tubes and ribbon cartridges. If we receive these items, we will have to deduct/charge 50p each for their safe disposal.
• If in doubt please refer to current price list or call 01908 371929 for advice.
• Many of our competitors have introduced a collection charge for every collection and many more will follow suit. EmptyCartridge Recycling Ltd has no intentions at present to introduce collection charges.
• We will endeavour to issue payment within 21 to 30 days of collection date. Payment will be made once you accrue a balance of £30.
• All laser / inkjet / mobile phones cartridges received are subject to examination. Please note that we do not just visually inspect inkjet cartridges, we are one of the only companies that uses a ST200 shop tester. This enables us to give you a true evaluation as to whether your cartridge is working or non-working. Most companies only visually inspect, if this is the case your cartridge may be seen to be faulty and classed as a reject when it is actually electrically sound.
• On the day of collection please ensure that you or someone who is informed is able to oversee the consignment being collected.
• If we advise that a courier will be collecting your consignment you will be able to choose the day that they come. Labels will be provided for your boxes by the driver to enable us to identify your goods. This service is provided free of charge.
• Inkjet cartridges or mobile phones need to be kept separate within your consignment to reduce damage or contamination. They will need to be in a seperate box from the laserjet cartridges and then placed into your method of storing them.

Methods of Shipping:

Collection Boxes

EmptyCartridge Recycling Ltd encourages you to re-use old boxes as this is more environmentally friendly. Empty laser cartridges should be placed in the plastic bag that the new cartridge was stored in and carefully placed in a larger box. This will help to minimise damage whilst in transit. Inkjet cartridges and mobile phones (with the battery) need to be proteced and packed tightly when placed in the box as these items are particularly delicate. Any unused/surplus items can be placed in the box. Please ensure these items are left in there original packaging as the prices we pay are reflected in the condition of the product. Please see pricelist for details. Your box must be sealed securely with strong 'box sealing' tape when ready for collection and your account number needs to be written clearly on the box. When your collection reaches a minimum of 20 laser/toner cartridges of value PER COLLECTION login and request a free collection. Parcel/Package – any single item weighing up to 30kgs in weight, and with measurements of not more than 1.0 metre long, 0.60 metres wide and 0.70 metres high or which has a girth (length + height + width) of not more than 2.3 metres. Anything larger or heavier will incur a freight surcharge which we will unfortunately have no choice but pass on

Bundles

Alternatively you can place 2 or 3 cartridges in the original box (minus the internal packaging) and when you have done that, place them together in bundles as shown. You must have a minimum of 20 items of value for us to collect any bundles.

Parcel/Package – any single item weighing up to 30kgs in weight, and with measurements of not more than 1.0 metre long, 0.60 metres wide and 0.70 metres high or which has a girth (length + height + width) of not more than 2.3 metres. Anything larger or heavier will incur a freight surcharge which we will unfortunately have no choice but pass on

Freepost Bags

When using our freepost bags a minimum of 3 items are required (inkjet cartridges or mobile phones) these can be provided free of charge upon request or up to 50 (max 2KG including packaging) will be collected via carrier.  If you are a school or charity click on the button above to see how they can help you raise funds. A maximum of 50 items are permitted per cosignment to use the freepost bags. If your quantities are higher then you will be required to have a courier collect the items with them being ready for transit in a box. All courier collections are free of charge.

If you have only have empty ink jet cartridges  / mobile phones for recycling, we have an alternative collection program for these items. This scheme does not involve the collection of laserjet cartridges. Please make us aware if this is the case and we will put you on to that specific scheme.

Pallet Collection

If you have a higher quantity of cartridges which totals 75 cartridges of value or more, then we can easily collect your cartridges on pallets, which help reduce your cost of waste disposal and help you meet your Duty of Care requirements.

Cartridges should ideally be stacked on the pallets two per original box and then the whole pallet shrink-wrapped to avoid any damage to the cartridges in transit. Any unused/surplus items can be placed on the pallet. Please ensure these items are left in there original packaging as the prices we pay are reflected in the condition of the product. Please see pricelist for details.For ease of identification, could we please ask you to label your pallet with your address and contact details.