Frequently Asked Questions
1. What empty Inkjet cartridges do you collect?
****** Please note we do not take back any large empty Toner/Laser cartridges******
Our monthly price list outlines the inkjet cartridges / mobile phones we can collect and what value they have. This can be accessed through the Website once you have registered and login to the member area. Unfortunately, we can no longer collect large toner cartridges due to increased recycling/transport costs and the amount of compatible/copied cartridges that are being used. We can collect and pay for unused surplus cartridges.
2. Can you provide a free collection service?
Yes, we can arrange a FREE collection if you have the 40 items or more from our list. This is outlined on the cartridge list in the members area or on the relevent page on the websie (charity, school, business etc).
3. How do I arrange a collection?
This can be arranged over the phone or you can request a collection via the Website (this is our preferred method). You will need your user ID number and password to login. Once a collection has been arranged you will receive a confirmation email to let you know that it has been logged. Please ensure that if you are unable to be there when we collect, that you make another member of staff aware that we are coming.
4. What is the best way to pack the cartridges / mobile phones?
Please check out our " shipping page" there you will find detailed advice on how best to pack your cartridges.
5. What does OEM/REM/Refilled/Compatible mean on your price list?
Original equipment manufacturer (OEM)
An original cartridge is a brand new cartridge manufactured by the same brand that made your printer. So an original cartridge for a HP printer is manufactured by HP.
Another name for an original cartridge.
This is a brand new cartridge made by a third-party manufacturer. They have no affiliation with the original manufacturers of the printer, and the cartridges have not been used before. These compatibles usually infringe the copyright so can cause legal issues.
These are original cartridges which have been used once, returned, cleaned and refilled. Typically ink cartridges are refilled.
These are original cartridges which have been used once, returned, cleaned, all working parts replaced and then refilled. These are typically toner cartridges, with the parts of toner that experience wear during the printer process being replaced.
6. What happens once a collection takes place?
We book all the items in at our warehouse and payment at the end of the next month following the collection. We pay by BACS and these details are taken when you register. We can only make payment on collections that meet the minimum requirement of £15 or more. If you fail to reach the minimum requirement then the total on your account is kept and rolled over to be added to the next collection. When you reach the minimum value required out automated payment system will pay by your chosen method within 48hrs.
7. How do I see a price list?
To view our current price list you will need to register with us and log in to the members area. Please note: Prices are subject to change and the pricelist list is updated monthly within the first week.
8. Why are some items of no value?
There are various reasons that a cartridge will have no value, they are:
- The item is damaged
- It has no value on our current price list
- The collection has not met our minimum requirements
- An inkjet cartridge may fail electrically when tested.
9. What do I need to do before I send in a mobile phone?
It is the responsilibity of the member to ensure all mobile phones sent in have the SIM card removed and are reset or restored to factory settings.
Please note: We visually inspect and electronically test inkjet cartridges.We have a ST200 testing machine as well as a variety of printers that check for any failures and electrical faults.